Privacy Policy
Last updated: February 2026
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address and phone number when you make a booking or enquiry
- Payment information when we process a reservation
- Travel preferences and special requests
- Your communications with our team
2. How We Use Your Information
We use the information we collect to:
- Process and manage your reservations
- Keep in touch with you about your bookings and enquiries
- Send you relevant offers and updates (with your consent)
- Improve our services and your experience on our website
- Comply with our legal obligations
3. Information Sharing
We share your information only with the accommodation providers needed to fulfil your booking, with payment processors to complete transactions, and where the law requires it. We never sell your personal information to third parties.
4. Data Security
We apply appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. All payment transactions are encrypted using industry-standard protocols.
5. Cookies
Our website uses cookies to improve your browsing experience, analyse site traffic and personalise content. You can manage your cookie preferences in your browser settings.
6. Your Rights
You have the right to:
- Access your personal data
- Ask us to correct inaccurate information
- Ask us to delete your data
- Opt out of marketing communications
- Lodge a complaint with a data protection authority
7. Data Retention
We keep your personal information for as long as needed to fulfil the purposes described in this policy, unless the law requires a longer retention period.
8. Contact
For questions about this privacy policy or your personal data, contact us at info@acaciacollections.com.